How to Delete on Eufy Account

This guide walks you through how to delete your Eufy account completely and securely. You’ll learn the exact steps, what data gets removed, and how to handle connected devices afterward.

Key Takeaways

• Deleting your Eufy account removes all personal data stored on Eufy’s servers, including login details, device settings, and cloud recordings.
• You must unlink devices before deletion—otherwise, they may stop working or remain tied to your account.
• Account deletion is permanent—once removed, you cannot recover your data or reactivate the account.
• Use the Eufy Security app or website to start the deletion process; customer support can assist if issues arise.
• Local recordings on HomeBase or cameras are not automatically deleted—you must manually clear them to protect privacy.
• Two-factor authentication should be disabled beforehand to avoid login issues during the deletion process.
• After deletion, re-register devices under a new account if you plan to reuse them with another user.

How to Delete Your Eufy Account: A Complete Step-by-Step Guide

If you’re ready to say goodbye to your Eufy Security account, you’re not alone. Whether you’re switching to a different smart home brand, no longer using your Eufy devices, or simply prioritizing your digital privacy, deleting your Eufy account is a smart move. But it’s not as simple as just uninstalling the app. To fully remove your account and protect your data, you need to follow a specific process.

In this guide, we’ll walk you through how to delete your Eufy account safely and completely. You’ll learn exactly what happens when you delete your account, how to prepare your devices, and what steps to take before and after the deletion. We’ll also cover common issues and how to fix them, so you can complete the process with confidence.

By the end of this guide, you’ll know how to remove your account, safeguard your personal information, and ensure your Eufy devices are ready for their next chapter—whether that’s a new owner or retirement.

Why Delete Your Eufy Account?

Before diving into the steps, it’s important to understand why someone might want to delete their Eufy account. Here are the most common reasons:

• Privacy concerns: You no longer want your personal data stored on Eufy’s servers.
• No longer using Eufy devices: You’ve upgraded to a different security system or moved to a new home.
• Selling or giving away devices: You want to ensure the new owner starts fresh without access to your account.
• Account security: You suspect unauthorized access or want to reduce your digital footprint.
• Subscription cancellation: You’ve ended your Eufy Cloud subscription and want to close the account entirely.

Whatever your reason, deleting your account is a responsible step toward protecting your privacy and ensuring your devices are properly managed.

What Happens When You Delete Your Eufy Account?

It’s crucial to understand the consequences of deleting your Eufy account. This action is permanent and irreversible. Once your account is deleted:

• All personal information (name, email, phone number) is removed from Eufy’s database.
• Cloud recordings and video history are permanently deleted.
• Device settings, schedules, and automation rules are erased.
• Your account can no longer be used to log in or manage devices.
• Any active subscriptions (like Eufy Cloud) are canceled automatically.

However, local recordings stored on HomeBase, SD cards, or cameras are NOT automatically deleted. You must manually clear these to ensure complete privacy.

Also, your devices will remain functional, but they’ll be disconnected from your account. If you plan to sell or give them away, the new owner will need to set them up under a new account.

Before You Delete: Important Preparations

Don’t rush into deleting your account. Take these steps first to avoid problems:

1. Back Up Important Data

If you have cloud recordings you want to keep, download them before deletion. Go to the Eufy Security app, select the camera, and save any important clips to your phone or computer.

Tip: Use the “Download” feature in the app to save videos locally. Once your account is gone, these files will be inaccessible.

2. Unlink All Devices

Your Eufy devices must be removed from your account before deletion. If they’re still linked, they may not work properly for the next user.

To unlink devices:

1. Open the Eufy Security app.
2. Tap the device you want to remove.
3. Go to Device Settings > Remove Device.
4. Confirm the removal.

Repeat this for all cameras, doorbells, sensors, and HomeBase units.

Note: Some devices may require a factory reset after removal. Check the device manual for instructions.

3. Cancel Active Subscriptions

If you have an Eufy Cloud subscription, it will be canceled automatically when you delete your account. However, you may still be charged for the current billing cycle. To avoid surprises:

• Check your subscription status in the app under Me > Subscription.
• Contact Eufy support if you want a refund for unused time.

4. Disable Two-Factor Authentication (2FA)

If you’ve enabled 2FA, disable it before deletion. Otherwise, you might get locked out during the process.

To turn off 2FA:

1. Go to Me > Account Security.
2. Tap Two-Factor Authentication.
3. Turn off the feature and confirm.

5. Inform Family Members

If others use your Eufy account (like family members), let them know you’re deleting it. They’ll lose access to live feeds, recordings, and alerts.

How to Delete Your Eufy Account (Step-by-Step)

Now that you’ve prepared, it’s time to delete your account. You can do this through the Eufy Security app or the Eufy website. We’ll cover both methods.

Method 1: Delete via the Eufy Security App (Recommended)

This is the easiest and most reliable way to delete your account.

Step 1: Open the Eufy Security App

Launch the app on your smartphone or tablet. Make sure you’re logged into the account you want to delete.

Step 2: Go to Account Settings

Tap the Me tab (usually at the bottom right). Then tap Account Settings.

Step 3: Find the Delete Option

Scroll down and look for Delete Account. It’s usually near the bottom of the menu.

Step 4: Confirm Your Identity

You’ll be asked to verify your identity. This may include:

• Entering your password.
• Receiving a verification code via email or SMS.

Enter the required information to proceed.

Step 5: Read the Warning

Eufy will show a warning message explaining that deletion is permanent. Read it carefully.

Step 6: Confirm Deletion

Tap Delete Account and confirm your choice. The app will process the request.

Step 7: Log Out

Once confirmed, log out of the app. Your account is now deleted.

Method 2: Delete via the Eufy Website

If you can’t access the app, you can delete your account through the Eufy website.

Step 1: Visit the Eufy Support Page

Go to https://support.eufylife.com and navigate to the account deletion section.

Step 2: Submit a Deletion Request

Fill out the account deletion form with:

• Your registered email address.
• Account username (if different).
• Reason for deletion (optional).

Step 3: Verify Your Identity

Eufy will send a verification email. Click the link to confirm your request.

Step 4: Wait for Confirmation

Eufy’s support team will review your request. This may take 1–3 business days. You’ll receive an email once the account is deleted.

Tip: Keep an eye on your inbox (and spam folder) for updates.

What to Do After Deleting Your Eufy Account

Deleting your account is just the first step. Here’s what to do next:

1. Factory Reset Your Devices

Even after unlinking, your devices may still contain personal data. Perform a factory reset to wipe all settings.

For most Eufy cameras and doorbells:

1. Press and hold the reset button (usually on the back or side) for 5–10 seconds.
2. The device will beep or flash, indicating a reset.
3. Wait for it to restart.

For HomeBase:

1. Unplug it from power.
2. Press and hold the reset button while plugging it back in.
3. Hold for 10 seconds, then release.

Note: Check your device manual for exact reset instructions.

2. Clear Local Recordings

If your devices use SD cards or HomeBase storage, manually delete recordings:

• For SD cards: Remove the card and format it using a computer or camera.
• For HomeBase: Use the app (before deletion) to delete recordings, or reset the device.

This ensures no one can access your old videos.

3. Remove the App from Your Devices

Uninstall the Eufy Security app from your phone, tablet, and any shared devices. This prevents accidental logins or data syncing.

4. Monitor Your Email

Check for any follow-up emails from Eufy confirming deletion. If you don’t hear back within a week, contact support.

5. Re-register Devices (If Needed)

If you’re giving devices to someone else, they’ll need to set them up under a new account. Guide them through the setup process using the Eufy app.

Troubleshooting Common Issues

Deleting your Eufy account is usually straightforward, but you might run into problems. Here’s how to fix them:

Issue 1: “Delete Account” Option Is Missing

If you don’t see the delete option in the app:

• Make sure you’re logged into the correct account.
• Update the app to the latest version.
• Try using the website method instead.

Issue 2: Can’t Receive Verification Code

If you’re not getting the code:

• Check your spam/junk folder.
• Ensure your email and phone number are correct in account settings.
• Try resending the code or use a different contact method.

Issue 3: Devices Still Showing in App After Deletion

This can happen if devices weren’t properly unlinked. Try:

• Reinstalling the app and logging in with a new account.
• Performing a factory reset on the devices.
• Contacting Eufy support for assistance.

Issue 4: Account Not Deleted After Request

If it’s been more than 3 days and your account is still active:

• Check your email for a confirmation message.
• Contact Eufy support with your request details.
• Provide your registered email and any case numbers.

Frequently Asked Questions About Deleting Eufy Accounts

Can I recover my Eufy account after deletion?

No, account deletion is permanent. Once removed, you cannot recover your data, settings, or cloud recordings. If you change your mind, you’ll need to create a new account and set up your devices again.

Will deleting my account stop billing for Eufy Cloud?

Yes, deleting your account automatically cancels any active subscriptions. However, you may still be charged for the current billing cycle. Contact support if you need a refund.

Do I need to delete my account to sell my Eufy devices?

Not necessarily, but it’s highly recommended. At minimum, unlink the devices and perform a factory reset. Deleting the account ensures complete privacy and prevents accidental access.

Can I delete my account if I have unpaid bills?

Yes, but Eufy may contact you about outstanding charges. It’s best to resolve any billing issues before deletion.

Will my devices still work after account deletion?

Yes, your Eufy devices will continue to function locally (e.g., recording to SD cards). However, cloud features like remote viewing, alerts, and smart detection will no longer work unless set up under a new account.

How long does it take to delete an Eufy account?

If done through the app, deletion is instant. If requested via the website, it may take 1–3 business days for Eufy’s team to process.

Final Thoughts: Protecting Your Privacy with Eufy

Deleting your Eufy account is a smart way to take control of your digital privacy. Whether you’re moving on from smart home tech or just cleaning up your online presence, following the steps in this guide ensures a smooth and secure process.

Remember: deletion is permanent, so back up what you need, unlink your devices, and reset them properly. And if you run into issues, Eufy’s support team is there to help.

By taking these steps, you’re not just closing an account—you’re protecting your data, your devices, and your peace of mind.

Need Help? Contact Eufy Support

If you have questions or run into problems during the deletion process, reach out to Eufy’s customer support:

• Website: https://support.eufylife.com
• Email: support@eufylife.com
• Live Chat: Available on the support website during business hours.
• Phone: Check the support site for regional numbers.

They can assist with account issues, device troubleshooting, and deletion confirmations.

Conclusion

Deleting your Eufy account doesn’t have to be complicated. With the right preparation and steps, you can remove your account safely and completely. From backing up data to factory resetting devices, every action you take protects your privacy and ensures a clean break.

Now that you know how to delete your Eufy account, you can move forward with confidence—whether you’re switching brands, selling devices, or simply reclaiming your digital space.

Take the time to do it right, and you’ll enjoy the peace of mind that comes with knowing your data is truly gone.