How to Delete My Eufy Account

Deleting your Eufy account is simple but requires a few key steps to ensure all your data is removed. This guide walks you through the process, from canceling subscriptions to submitting a deletion request, so you can leave Eufy with confidence.

Key Takeaways

• Cancel active subscriptions first: Before deleting your account, make sure to cancel any paid plans like Eufy Security or cloud storage to avoid future charges.
• Back up important data: Download videos, photos, or settings from your devices before deletion, as all data will be permanently erased.
• Use the official support channel: Eufy does not allow self-service account deletion in the app—you must contact customer support to request removal.
• Confirm deletion via email: After submitting your request, check your inbox for a confirmation email and follow the instructions to finalize the process.
• Remove devices from your account: Unpair all Eufy cameras, doorbells, and sensors from the app to prevent lingering connections.
• Allow time for processing: Account deletion may take up to 30 days, during which your data remains stored but inaccessible.
• Check for third-party integrations: Disconnect Eufy from Alexa, Google Home, or IFTTT to fully sever digital ties.

How to Delete My Eufy Account: A Complete Step-by-Step Guide

If you’ve decided it’s time to part ways with your Eufy account, you’re not alone. Whether you’re switching to a different smart home brand, concerned about data privacy, or simply no longer using your Eufy devices, deleting your account is a smart move. But unlike some apps that let you delete your account with a few taps, Eufy requires a more hands-on approach.

This guide will walk you through the entire process of deleting your Eufy account—safely, completely, and without leaving behind digital footprints. We’ll cover everything from backing up your data to contacting support, canceling subscriptions, and ensuring your devices are fully disconnected. By the end, you’ll know exactly how to delete your Eufy account and feel confident that your personal information is no longer stored on their servers.

Let’s get started.

Why Delete Your Eufy Account?

Before diving into the steps, it’s helpful to understand why someone might want to delete their Eufy account. Eufy is a popular brand of smart home security devices, including indoor and outdoor cameras, video doorbells, smart locks, and home base hubs. While many users love the local storage options and privacy-focused design, others may have concerns about data handling, long-term costs, or simply no longer needing the service.

Common reasons for deleting a Eufy account include:

– You’re switching to a competitor like Ring, Arlo, or Nest.
– You no longer use your Eufy devices.
– You’re concerned about data privacy and want to remove your information from Eufy’s servers.
– You’re selling or giving away your Eufy devices and want to ensure they’re no longer linked to your account.
– You’re experiencing technical issues and want a fresh start.

Whatever your reason, deleting your account is a responsible step—especially if you’ve stored personal videos or sensitive location data.

Important Things to Do Before Deleting Your Account

Deleting your Eufy account isn’t as simple as clicking a “Delete Account” button in the app. In fact, Eufy doesn’t offer a self-service deletion option. That means you’ll need to take several preparatory steps to ensure a smooth and complete removal.

Here’s what you should do before submitting your deletion request:

1. Cancel Any Active Subscriptions

If you’re using Eufy’s cloud storage or premium features, you likely have an active subscription. These plans automatically renew unless canceled, and deleting your account won’t stop future charges.

To cancel your subscription:

– Open the Eufy Security app.
– Tap on your profile icon (usually in the top-left or top-right corner).
– Select Subscription or Manage Subscription.
– Choose the plan you want to cancel.
– Tap Cancel Subscription and follow the prompts.

Note: Canceling your subscription stops future billing, but it does not delete your account. You’ll still need to contact support to remove your account entirely.

2. Back Up Your Data

Once your account is deleted, all data associated with it—including video recordings, photos, device settings, and login history—will be permanently erased. If you want to keep any of this information, now is the time to back it up.

Here’s how to save your data:

– Open the Eufy Security app.
– Go to the Events or Playback section.
– Select the recordings you want to save.
– Tap the download icon (usually a downward arrow or cloud with a down arrow).
– Save the files to your phone, computer, or cloud storage (like Google Drive or Dropbox).

Pro tip: If you have a lot of footage, consider using a computer to download files in bulk. Some users report faster download speeds when using the Eufy web portal (security.eufy.com) instead of the mobile app.

3. Remove All Devices from Your Account

Even after account deletion, your devices may still be linked to your old account if they’re not properly removed. To avoid confusion or access issues (especially if you’re selling or giving away your devices), unpair them first.

To remove a device:

– Open the Eufy Security app.
– Tap on the device you want to remove.
– Go to Device Settings (usually a gear icon).
– Scroll down and select Remove Device.
– Confirm the action.

Repeat this for all cameras, doorbells, sensors, and hubs.

Note: Some devices may require a factory reset after removal. Check the device’s manual or Eufy’s support page for instructions.

4. Disconnect Third-Party Integrations

If you’ve connected your Eufy devices to smart home platforms like Amazon Alexa, Google Assistant, or IFTTT, you should disconnect them before deleting your account. This prevents lingering permissions and ensures a clean break.

To disconnect:

– Open the Alexa or Google Home app.
– Go to Skills & Games (Alexa) or Works with Google (Google Home).
– Find Eufy and select Disable Skill or Disconnect.
– Confirm the action.

For IFTTT:
– Log in to your IFTTT account.
– Go to My Applets.
– Find any applets linked to Eufy and turn them off or delete them.

How to Submit a Request to Delete Your Eufy Account

Now that you’ve prepared your account, it’s time to request deletion. Since Eufy doesn’t allow users to delete accounts directly in the app, you’ll need to contact their customer support team.

Here’s how to do it:

Step 1: Visit the Eufy Support Page

Go to the official Eufy support website:
https://support.eufy.com

This is the only reliable way to submit an account deletion request. Avoid third-party sites or unofficial contact forms.

Step 2: Choose Your Region

Eufy operates in multiple regions, including the US, EU, and Asia. Select your region from the dropdown menu at the top of the support page. This ensures your request is routed to the correct support team.

Step 3: Navigate to Contact Support

Click on Contact Us or Submit a Request. You may need to log in with your Eufy account credentials.

If you’re not logged in, you’ll be prompted to enter your email address and password.

Step 4: Fill Out the Support Form

You’ll see a form with several fields. Fill them out as follows:

– Subject: “Request to Delete My Eufy Account”
– Category: Choose “Account & Login” or “Privacy & Data”
– Description: Write a clear message requesting account deletion. Example:

“Hello, I would like to permanently delete my Eufy account and all associated data. My email address is [your email]. Please confirm once the deletion is complete. Thank you.”

– Attachments: Optional. You can attach a screenshot of your account or device list if needed.

Step 5: Submit the Request

Double-check your information, then click Submit.

You should receive an automated confirmation email within a few minutes. Keep this email for your records.

What Happens After You Submit Your Request?

After submitting your deletion request, Eufy’s support team will review it. Here’s what to expect:

1. Confirmation Email

Within 24–48 hours, you’ll receive a reply from Eufy support. This email will confirm they’ve received your request and may ask for additional verification, such as:

– Confirming your email address
– Providing the serial numbers of your devices
– Verifying your identity (e.g., last four digits of your phone number)

Respond promptly to avoid delays.

2. Account Deletion Process

Once verified, Eufy will begin the deletion process. According to their privacy policy, this can take up to 30 days. During this time:

– Your account will be deactivated (you won’t be able to log in).
– Your data will be marked for deletion.
– You may still receive promotional emails—unsubscribe manually if needed.

3. Final Confirmation

After the deletion is complete, you’ll receive a final email confirming that your account and all associated data have been permanently removed from Eufy’s systems.

If you don’t receive this email within 30 days, follow up with support.

Troubleshooting Common Issues

Deleting your Eufy account is usually straightforward, but you might run into a few hiccups. Here’s how to handle common problems:

Problem: I Can’t Log In to Submit a Request

If you’ve forgotten your password or can’t access your account:

– Use the Forgot Password link on the login page.
– Enter your email and follow the reset instructions.
– If you no longer have access to the email, contact support and explain the situation. They may ask for proof of ownership (e.g., device serial numbers or purchase receipts).

Problem: Support Isn’t Responding

Eufy’s response time can vary. If you haven’t heard back after 3–5 business days:

– Resend your request with “Follow-Up” in the subject line.
– Try contacting them via live chat (if available in your region).
– Reach out on social media (Twitter/X or Facebook)—public inquiries often get faster responses.

Problem: My Devices Are Still Showing Up After Deletion

If you’ve deleted your account but your devices still appear in the app or on a new account:

– Perform a factory reset on each device (usually done by holding the reset button for 10–15 seconds).
– Re-add the devices to a new account if needed.
– Contact support if the issue persists—they may need to manually unlink the devices from your old account.

Problem: I’m Still Being Charged After Deletion

If you see charges after canceling your subscription and deleting your account:

– Check your bank or PayPal statements to confirm the charge is from Eufy.
– Contact your payment provider to dispute the charge.
– Reach out to Eufy support with proof of cancellation and deletion.

Tips for a Smooth Account Deletion

To make the process as easy as possible, keep these tips in mind:

– Act quickly: The sooner you start, the faster you’ll be done.
– Keep records: Save copies of your support emails, cancellation confirmations, and download receipts.
– Use a computer: Some steps (like downloading videos) work better on a desktop or laptop.
– Be polite but firm: When contacting support, be clear and respectful. Most agents are helpful if you explain your needs.
– Double-check integrations: Don’t forget Alexa, Google, or IFTTT—these can leave traces of your account.

What Happens to Your Data After Deletion?

Eufy states in their privacy policy that they will delete your personal data upon request, in compliance with laws like GDPR (Europe) and CCPA (California). This includes:

– Account information (name, email, phone number)
– Device settings and preferences
– Video and audio recordings
– Login history and IP addresses
– Support chat logs

However, some anonymized or aggregated data may be retained for analytics or legal purposes—this is standard practice and doesn’t identify you personally.

Once deleted, your data cannot be recovered. So make sure you’ve backed up anything important.

Alternatives to Deleting Your Account

If you’re not ready to delete your account but want more privacy, consider these alternatives:

– Disable cloud storage: Use local storage only (on SD cards or HomeBase) to keep footage off Eufy’s servers.
– Turn off data sharing: In the app, go to Privacy Settings and disable options like “Share Usage Data.”
– Use a pseudonym: Create a new account with a fake name and email (though this may violate terms of service).
– Limit device access: Remove devices you no longer use and keep only essential ones active.

These steps won’t delete your account, but they can reduce your digital footprint.

Final Thoughts

Deleting your Eufy account takes a bit of effort, but it’s worth it if you value your privacy or no longer use the service. By following this guide, you’ll ensure that your data is removed, your subscriptions are canceled, and your devices are fully disconnected.

Remember: Eufy doesn’t make account deletion easy, but it is possible. The key is to prepare in advance, contact support directly, and follow up until the process is complete.

Once your account is gone, you can rest easy knowing your personal information is no longer stored on Eufy’s servers. Whether you’re switching brands or just simplifying your digital life, taking control of your data is always a smart move.

If you found this guide helpful, share it with others who might be looking to delete their Eufy account. And if you have any questions, drop them in the comments below—we’re here to help.