How to Enable Cloud Storage on Eufy

Enabling cloud storage on Eufy lets you securely back up video footage from your security cameras and doorbells. This guide walks you through the entire process—from account setup to choosing a plan—so you never miss important moments.

Key Takeaways

• Cloud storage on Eufy requires a subscription plan: Free local storage is available, but cloud backup needs a paid plan through the Eufy Security app.
• You must have a Eufy account and compatible device: Only certain Eufy cameras and doorbells support cloud storage—check compatibility before purchasing.
• Enable cloud storage via the Eufy Security app: The process is done entirely within the mobile app, not on a web browser or third-party platform.
• Choose the right plan for your needs: Eufy offers individual and multi-device plans—select based on how many cameras you own.
• Cloud recordings are encrypted and private: Eufy uses end-to-end encryption, so only you can access your footage.
• Troubleshooting is simple: Common issues like failed uploads or login errors can usually be fixed with a restart or re-login.
• Cloud storage enhances security: Even if your device is damaged or stolen, your recordings remain safe in the cloud.

How to Enable Cloud Storage on Eufy: A Complete Step-by-Step Guide

So, you’ve got your Eufy security camera or doorbell up and running—great! But did you know that simply recording to a local SD card isn’t the most secure way to store your footage? That’s where cloud storage on Eufy comes in. By enabling cloud storage, you ensure that your videos are safely backed up online, protected from theft, damage, or accidental deletion.

In this comprehensive guide, we’ll walk you through everything you need to know about enabling cloud storage on Eufy devices. Whether you’re using a Eufy SoloCam, Video Doorbell, or Indoor Cam, this guide covers the setup process, plan options, tips for optimal performance, and troubleshooting common issues. By the end, you’ll have your footage securely stored in the cloud—no tech degree required.

Let’s get started!

Why Use Cloud Storage on Eufy?

Before diving into the how-to, let’s talk about the why. Why should you bother enabling cloud storage when Eufy devices already offer local storage via microSD cards?

First, local storage has limitations. If your camera is stolen or damaged, the SD card—and all your footage—could be lost forever. Plus, SD cards can fail, get corrupted, or fill up quickly, especially with high-resolution video.

Cloud storage solves these problems. Your recordings are uploaded securely to Eufy’s servers, where they’re encrypted and stored safely. Even if your device is destroyed, your videos remain accessible from any device with the Eufy app.

Other benefits include:

• Remote access: View past recordings from anywhere, anytime.
• Longer retention: Cloud plans offer 30- or 60-day storage, far longer than most SD cards.
• Smart alerts: Get notified when motion is detected, with video clips saved automatically.
• No manual backups: Everything happens automatically in the background.

In short, cloud storage adds a layer of reliability and peace of mind that local storage alone can’t match.

What You’ll Need Before You Start

Before enabling cloud storage, make sure you have the following:

A Compatible Eufy Device

Not all Eufy devices support cloud storage. Check your model against Eufy’s official list. Generally, these devices are compatible:

• Eufy Video Doorbell (Wired and Battery)
• Eufy SoloCam (E21, E40, S220, etc.)
• Eufy Indoor Cam (C16, C24, etc.)
• Eufy Floodlight Cam
• Eufy Outdoor Cam

Note: Some older models or budget versions may only support local storage.

A Eufy Security Account

You’ll need to create a free Eufy account if you don’t already have one. This account links your devices and manages your cloud subscription.

The Eufy Security App

Download the app from the Apple App Store (iOS) or Google Play Store (Android). This is the only way to enable and manage cloud storage—there’s no web portal for this feature.

A Stable Internet Connection

Cloud uploads require a reliable Wi-Fi connection. Weak signals can cause upload failures or delays.

A Payment Method

Cloud storage is not free. You’ll need a credit card or PayPal account to subscribe to a plan.

Step 1: Download and Set Up the Eufy Security App

If you haven’t already, start by downloading the Eufy Security app on your smartphone or tablet.

Download the App

Go to your device’s app store and search for “Eufy Security.” Download and install the official app by EufySecurity.

Create or Log In to Your Account

Open the app and tap “Sign Up” if you’re new. Enter your email, create a password, and verify your email address. If you already have an account, tap “Log In” and enter your credentials.

Add Your Device

Once logged in, tap the “+” icon in the top-right corner and select “Add Device.” Follow the on-screen instructions to scan the QR code on your camera or doorbell, connect it to Wi-Fi, and complete the setup.

Make sure your device is online and showing a green status light in the app before proceeding.

Step 2: Choose a Cloud Storage Plan

Now that your device is set up, it’s time to choose a cloud storage plan. Eufy offers flexible options based on how many devices you have.

Available Cloud Plans

As of 2024, Eufy offers two main types of plans:

1. Individual Plan

• Covers one device
• 30-day video history
• Price: Approximately $2.99/month or $29.99/year

2. Multi-Device Plan

• Covers up to 10 devices
• 30-day video history
• Price: Approximately $9.99/month or $99.99/year

There’s also a 60-day plan available in some regions, offering longer retention for a higher price.

How to Select a Plan

To choose a plan:

1. Open the Eufy Security app.
2. Tap the device you want to enable cloud storage for.
3. Tap the gear icon (Settings) in the top-right corner.
4. Scroll down and tap “Cloud Storage.”
5. Tap “Subscribe” or “Upgrade.”
6. Choose your preferred plan (Individual or Multi-Device).
7. Enter your payment details and confirm.

Tip: If you have multiple Eufy devices, the Multi-Device plan is almost always the better value.

Step 3: Enable Cloud Storage on Your Device

Once you’ve subscribed to a plan, enabling cloud storage is quick and easy.

Enable Cloud Recording

1. Go to the device in the Eufy app.
2. Tap the gear icon to open Settings.
3. Tap “Cloud Storage.”
4. Toggle “Cloud Recording” to ON.

That’s it! Your device will now automatically upload motion-triggered clips to the cloud.

Set Recording Preferences

You can customize how and when your device records:

• Motion Detection: Adjust sensitivity to avoid false alerts from leaves or shadows.
• Activity Zones: Define specific areas to monitor (e.g., your front door but not the street).
• Recording Schedule: Set times when cloud recording is active (e.g., only at night).
• Clip Length: Choose how long each recording is (15, 30, or 60 seconds).

These settings help reduce unnecessary uploads and save bandwidth.

Step 4: Verify Cloud Storage Is Working

After enabling cloud storage, it’s important to confirm everything is functioning correctly.

Check for Uploaded Clips

1. Open the Eufy app.
2. Go to the device timeline (usually a calendar or list view).
3. Look for clips labeled “Cloud” or with a cloud icon.

If you see recent clips, cloud storage is active.

Test Motion Detection

Walk in front of your camera or ring the doorbell. Wait a few minutes, then check the app for a new cloud recording. If it appears, your setup is successful.

Monitor Data Usage

Cloud uploads use internet data. If you have a limited plan, check your router or phone’s data usage settings to monitor how much your Eufy devices are consuming.

Tip: Lowering video resolution or reducing motion sensitivity can help reduce data usage.

Tips for Optimizing Cloud Storage on Eufy

To get the most out of your cloud subscription, follow these best practices:

Use Activity Zones Wisely

Instead of recording your entire yard, focus on key areas like entry points. This reduces false alerts and saves cloud space.

Adjust Motion Sensitivity

High sensitivity can trigger recordings from wind, animals, or passing cars. Lower it slightly to capture only meaningful events.

Enable Smart Detection (If Available)

Some Eufy models support person, pet, or vehicle detection. This ensures only relevant motion triggers a recording.

Keep Your App Updated

Eufy regularly releases app updates with bug fixes and new features. Enable automatic updates to stay current.

Secure Your Account

Use a strong password and enable two-factor authentication (2FA) in the app settings. This prevents unauthorized access to your cloud footage.

Troubleshooting Common Cloud Storage Issues

Even with proper setup, you might run into issues. Here’s how to fix the most common problems.

Cloud Recordings Not Uploading

Possible Causes:

• Weak Wi-Fi signal
• App or device needs a restart
• Subscription expired or payment failed

Solutions:

• Move your camera closer to the router or use a Wi-Fi extender.
• Restart the app and your device.
• Check your subscription status in the app and update payment info if needed.

“Cloud Storage Not Available” Error

This usually means your device isn’t compatible or the feature isn’t supported in your region.

Solutions:

• Double-check your device model on Eufy’s website.
• Ensure your app is updated to the latest version.
• Contact Eufy support if the issue persists.

Login or Account Issues

If you can’t log in or your devices aren’t showing up:

• Log out and log back in.
• Clear the app cache (via phone settings).
• Reinstall the app if necessary.

Subscription Not Activating

Sometimes payments go through, but the plan doesn’t activate immediately.

Solutions:

• Wait 5–10 minutes and check again.
• Force-close and reopen the app.
• Contact Eufy customer support with your receipt.

Cloud Storage vs. Local Storage: Which Is Better?

You might be wondering: Do I really need cloud storage if I already have an SD card?

The answer depends on your needs.

Local Storage Pros:

• No monthly fees
• Works without internet
• Instant playback

Local Storage Cons:

• Risk of loss or damage
• Limited storage capacity
• No remote access to old footage

Cloud Storage Pros:

• Secure, off-site backup
• Accessible from anywhere
• Longer retention periods
• Encrypted and private

Cloud Storage Cons:

• Requires subscription
• Needs stable internet
• Uses data

For most users, a combination of both is ideal. Use local storage for quick access and cloud storage for security and backup.

How to Cancel or Change Your Cloud Plan

If you decide cloud storage isn’t for you, or you want to switch plans, it’s easy to manage.

To Cancel:

1. Open the Eufy app.
2. Go to “Me” (profile icon) > “Subscription.”
3. Tap “Manage Subscription.”
4. Select “Cancel Subscription” and confirm.

Note: You’ll retain access until the end of your billing period.

To Change Plans:

1. Go to “Subscription” in the app.
2. Tap “Change Plan.”
3. Select a new option and confirm.

Changes take effect at the next billing cycle.

Final Thoughts: Is Cloud Storage Worth It?

Enabling cloud storage on Eufy is a smart move for anyone serious about home security. While it comes at a cost, the benefits—peace of mind, remote access, and data protection—are hard to ignore.

Whether you’re monitoring your front door, keeping an eye on pets, or protecting your property, cloud storage ensures your footage is safe, secure, and always available.

By following this guide, you’ve taken a big step toward a smarter, safer home. Now go enjoy the confidence that comes with knowing your memories—and your security—are protected.